1. Introduction

Jaya Divine respects your privacy and is committed to protecting the personal information you share with us. This policy applies to information collected through our website, contact forms, phone, email, WhatsApp and consultation-related communication.

The terms “we”, “our” and “us” refer to Jaya Divine. The terms “you” and “user” refer to visitors, clients and individuals using our website or services.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Name, phone number, email address and communication details.
• Date, time and place of birth where required for astrology services.
• Information shared regarding relationships, career, finances or personal concerns.
• Consultation preferences, appointment details and service selections.

Payment Information

Where paid services are offered, payment processing may be handled by third-party payment gateways. We generally do not directly store complete debit card, credit card, UPI or banking credentials.

Technical Information

• IP address, browser type, device type and operating system.
• Pages visited, date and time of access and referring website.
• General usage information collected through cookies or analytics tools.

3. How We Use Your Information

We may use the information collected for purposes including:

• Providing astrology, numerology, tarot and related consultation services.
• Responding to enquiries and scheduling consultations.
• Preparing personalized readings, reports, insights or recommendations.
• Processing payments and maintaining transaction records.
• Sending appointment confirmations, service updates and support messages.
• Improving our website, services, content and customer experience.
• Preventing misuse, fraud, security threats or illegal activity.
• Complying with legal, regulatory or administrative requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, improve functionality, understand website traffic and enhance user experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

5. How We Share Information

We do not sell or rent your personal information. Information may be shared only when reasonably necessary with:

• Astrologers, consultants or team members involved in providing your requested service.
• Trusted service providers supporting website hosting, communication, payment or analytics.
• Government, regulatory or legal authorities where disclosure is required by law.
• Professional advisers where necessary to protect our legal rights and interests.

Service providers are expected to process information only for the intended purpose and maintain appropriate confidentiality.

6. Data Security

We use reasonable administrative, technical and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage method is completely secure. Therefore, absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and payment records, resolve disputes, meet legal requirements and protect legitimate interests.

When information is no longer required, we may securely delete, anonymize or restrict its use, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of personal information where legally permitted.
• Withdraw consent for specific processing or communications.
• Object to certain uses of your information.
• Request information regarding how your data is being handled.

We may need to verify your identity before processing a privacy-related request.

9. Children’s Privacy

Our services are not intended for children below the age legally permitted to independently provide personal information. Where a consultation concerns a minor, a parent or legal guardian should provide consent and communicate with us.

If we become aware that personal information of a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, communication platforms or social media services. Their privacy practices are governed by their own policies.

Jaya Divine is not responsible for the content, security or privacy practices of third-party websites or services.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes indicates acknowledgment of the revised policy.

12. Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.